Delivery Policy

At Vralex Services, we are committed to delivering your products quickly, safely, and reliably. All deliveries are made within Cuba, to provinces previously defined according to product availability and the location of our suppliers in the country.

Shipping costs depend on product size and weight, as well as the distance from the supplier’s warehouse to the delivery address. Large or heavy products may incur additional charges due to specialized transportation. Exact rates are calculated automatically at the time of purchase and displayed before confirming the order.

Delivery times vary depending on the province and product availability. Once your order is processed, you will receive a confirmation with the estimated delivery date. We strive to minimize waiting times, but external factors such as local transport, weather conditions, or supplier logistics may affect delivery.

Our Customer Support team is available for any inquiries regarding costs, delivery times, or order tracking, ensuring your shopping experience is as transparent and satisfactory as possible.